Returns and Refunds Policy

SHIMA RETURNS AND REFUNDS POLICY

Last updated [09-10-2017]

 

Thank you for your purchase.  We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for a full refund or an exchange only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at esales@shima24.com to inform us about a return. Place the item securely in its original packaging include your proof of purchase and the return form provided, and mail your return the following address:

SHIMA Kamil Kalinowski

Attn: Returns

Moscickiego 1

24-100 Pulawy

Poland

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. For many country we could offer you discounted return label.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least  3 number of days to process returns days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+48 609 543 416

esales@shima24.com